The actual work of cleaning and caring for the guest room is performed by the room attendants. Their duties include recognizing the guests, introducing room facilities and service, making or changing beds, dusting furniture, sweeping or cleaning floors and carpets, washing bathrooms, replacing towels and washing clothes, making up room and doing turn-down service. They should also supply any personal service to satisfy the guests' reasonable demands, such as wake-up service, room service, laundry service, shoeshine service and baby-sitting service. Whenever and wherever possible, the staff should offer to do extra things for the guests. In addition, they are expected to check up rooms and report any signs of damage or wear and tear that may make repairs and maintenance necessary. Finally, to be competent hotel staffs, they should be capable of handling with unexpected emergency and try to minimize the damage or negative influence. Room attendants have an intimate contact with the guests. A guest may ask the attendants to make up his room at a certain time, or he may indicate he does not want to be disturbed at all, or he would like to have meals in his room. Almost all hotels provide signs that the guest can hang on the doorknob in either of these cases. In addition, guests frequently ask room attendant for items that are supplied by the housekeeping department, such as irons, transformers, special pillows, extra hangers, cribs for infants and hair dryers. In some hotels, the room attendants pick up and deliver clothing for the laundry and valet service. Heavier chores are performed by men who are usually called housemen. Their work involves window-washing, shampooing carpets, polishing metals, removing and cleaning draperies, cleaning the public areas of the hotels, and many other tasks that might be beyond the physical capacities of women. The housemen also run errands for the housekeeping department, such as providing guests with extra things on request.
Heavy chores are performed by _______. A. housekeepers B. housemen C. room attendants D. assistants
ID：9121-12433（本题为引用材料试题，请根据材料回答以下问题） Which of the following is the activity held in Easter period? A. Processions B. Plays C. Feasts D. All of the above. festivals.
Passage Three There are two factors which determine an individual’s intelligence. The first is the sort of brain he is born with. Human brains differ considerably, some being more capable than others. But no matter how good a brain he has to begin with, an individual will have a low order of intelligence unless he has opportunities to learn. So the second factor is what happens to the individual—the sort of environment in which he is reared. If an individual is handicapped environmentally, it is likely that his brain will fail to develop and he will never attain the level of intelligence of which he is capable. The importance of environment in determining an individual’s intelligence can be demonstrated by the case history of the identical twins, Peter and Mark X. Being identical, the twins had identical brains at birth, and their growth processes were the same. When the twins were three months old, their parents died, and they were placed in separate foster homes. Peter was reared by parents of low intelligence in an isolated community with poor educational opportunities. Mark was reared in the home of well-to-do parents who had been to college. He was read to as a child, sent to good schools, and given every opportunity to be stimulated intellectually. This environmental difference continued until the twins were in their late teens，when they were given tests to measure their intelligence. Mark’s I.Q. was 125, twenty－five points higher than the average and fully forty points higher than his identical brother. Given equal opportunities, the twins, having identical brains, would have tested at roughly the same level.
ID：9121-11817 If you are a male and you are reading this, congratulations: you are a survivor .According to statistics .you are more than twice as likely to die of skin cancer than a woman ,and nine times more likely to die of AIDS. Assuming you make it to the end of your natural term, about 78 years for men in Australia, you will die on average five years before a woman. There are many reasons for this-typically, men take more risks than woman and are more likely to drink and smoke but perhaps more importantly, men don’t go to the doctor. “Men aren’t seeing doctors as often as they should,” says Dr. Gullotta, “This is particularly so for the over-40s,when diseases tend to strike.” Gullotta says a healthy man should visit the doctor every year or two. For those over 45, it should be at least once a year. Two months ago Gullotta saw a 50-year-old ma who had delayed doing anything about his smoker’s cough for a year. “When I finally saw him it had already spread and he has since died from lung cancer” he says, “Earlier detection and treatment may not have cured him, but it would have prolonged this life” According to a recent survey, 95%of women aged between 15 and early 40s see a doctor once a year, compared to 70% of men in the same age group. “A lot of men think they are invincible (不可战胜的)”Gullotta says “They only come in when a friend drops dead on the golf course and they think” Geez, if it could happen to him. Then there is the ostrich approach,” some men are scared of what might be there and would rather not know,” says Dr. Ross Cartmill. “Most men get their cars serviced more regularly than they service their bodies,” Cartmill says .He believes most diseases that commonly affect men could be addressed by preventive check-ups Regular check-ups for men would inevitably place strain on the public purse, Cartmill says.” But prevention is cheaper in the long run than having to treat the diseases. Besides, the ultimate cost is far greater: it is called premature death.”
